Welcome!
We welcome travellers of any ages and nationalities!
We are a perfect spot for backpackers and solo-travellers

Reservation Policy

DIRECT BOOKING DISCOUNT
5% Discount available online for reservations made on our web site: wikihostel.it

Payments

All reservations are confirmed when the payment is received or a valid credit/debit card is provided and it is possible to charge the due ammount. When a confirmation process is succesfully completed our guests receive all infos by a summary email with reservation’s Voucher and Reference Number. In case the hostel is unable to charge the guest for the due ammount, the reservation will be cancelled.

Confirmations

All reservations are confirmed when the payment is received or a valid credit/debit card is provided and it is possible to charge the due ammount. When a confirmation process is succesfully completed our guests receive all infos by a summary email with reservation’s Voucher and Reference Number. In case the hostel is unable to charge the guest for the due ammount, the reservation will be cancelled.

Rate Plans

No-Refundable Rate: our most discounted rates! no refunds in case of cancellation or modification available for this rate plan.

Standard Rate: rates offering the opportunity to change, cancel and get refunds as explained on our refund policy here below.

Refunds

Refunds are available for Standard Rate’s Reservations only. On time cancellations or changes if made up to 3 days before the arrival day. We will refund all the charged ammount in case of ‘on time‘ cancellations or changes. Late cancellations or changes if made up to 6pm of arrival day. We will refund all the charged ammount exception made for the 1st night in case of late cancellations. We will not refund any charged ammount in case of cancellations or changes made after 6PM local Roma time or in case of no-show.
All refund’s requests are processed by our back office, we will process requests within 7-10 working days. The refunds will be made on the bank account connected with the guest’s credit card or Paypal. Never is possible to have cash back for payments made by credit card. None refund is due after a check-in is completed.

Options

Options are available on direct bookings only made with the support of our Desk and Booking Centre. Options it is not a reservation till is not confirmed and paid by the guest. If not confirmed before the expiration day, the option will be automatically cancelled and guests need to contact us directly to check again availability, rates and activate a new option or reservation.

Changes

Send an email to us to request a change of the Period of the Stay (Extend/Reduce the nights; Anticipate/Postpone the arrival date) or the Type of Accommodation (Upgrade the type of dorms/rooms; Reduce/increase the number of guests, rooms or beds)
Please note we need also need a mandatory phone call us if the request is made for the same day!

Changes are subject to our availability and need to be approved by Wiki Hostel by email plus reservation’s voucher.
Our booking centre will confirm your request on the base of our availability and rates.
Penalties may be applied depending on the rate plan of the reservation.

Cancellations

It is possible to cancel a reservation directly on the travel web site used to make the reservation.To cancel directly with the hostel write an email to us. Phone calls are appreciated but not enough, as a reservation is an agreement, we need to receive a written request. Penalties may be applied depending on the policy an rate’s plan of your reservation. All cancellations requests need to be e-mailed to us within the scheduled arrival day. Missing to send this email to us within the arrival day it means to fall to check-in = no-show.

No Shows

Fault to cancel by web or email and fault to check-in on the arrival day before the desk closing hour (1 am in the night) it will result in a no-show: reservation will be cancelled and charged for the total due ammount.

other important infos…

Philosophy

We do not tollerate any racism and sexism. If you got problem with different people, cultures and sexual orientation we are not the place for you. We are proud to host different people from all over the world, we promote equality and anti-racism actions. We practice sustanibility and organic farming. We love pets. We expect every body cooperate to improve the extraordinary experience of our social hostel and being part of our large Wiki Hostel Family as our guest and friend.

Ambience

We are a social hostel, we host a large community of travellers and volunteers from all over the world. Mostly millennial backpackers but also experienced travellers and digital nomads. We are a perfect spot for solo-travellers. If reserving with us expect a relaxed atmosphere, a huge large variety of common areas indoor & outdoor plus all nights activities, events, parties where to encounter other, socialize and build incredible friendships and exchanges. If you do not like to be so social and so global. If events, parties, music till night you do not like to have fun and parties …. we are not the place for you 🙂

Age

Aged 18+
We do not discriminate any age and welcome all ages!
Aged 16-17
We welcome young backpackers travelling alone. 16-17 years old backpackers travelling alone can be accommodated in our privates or dorms (same-gender dorm, male or female not mixed!). As mandatory by the italian laws it is mandatory to travel with an ID plus a written with authorization to travel, contacts, ID’s signed copy of the the parents or tutors. We  will ask to show and copy this letter at the arrival 😉
Aged 15 or less
Kids aged 15 years need always to be with a parent or tutor. As we got events, parties and wine we are not usually the perfect spot for kids, children or babies … if you are not a family of backpackers and if you are not used to hostels, please contact us in order to check if we can encounter your needs. All kids and children can be welcomed in private rooms only (not dorms) 

Gender

We refuse any discrimination, included gender and sexual orientation. We support and welcome the GBLTQ community. The only rule we got it is the maximum respect of any traveller and friend, we are famous for being a super social, top friendly but also super safe place for solo travellers (girls). For this reason we reserve the right to assign male-only dorms to male travellers if reserving mixed dorms without being part of a mixed-gender froup (or cancel the reservation in case of no availability).

Pets

We love pets, got pets and we are pet friendly 🙂
We can welcome pets and their human family into some of our private rooms or houses.
If you got pets travelling with you please contact us,we will check your request and send our confirmation!

Hostel Policy

Arrivals: New arrivals can check into their rooms from 2:00 PM up to 1:00 AM by night. Access to rooms is granted after 2:00 PM. We welcome early arrivals starting on 9:00 AM, common areas, free lugagges deposit available for our checking in & out guests.

Check in: We do require that some valid identification document (containing a photo and the birth date) is presented upon check in, preferably a passport. We can accept I.D. card or driving licenses for european residents only.

Check out: Checking out guests must remove all personal belongings from the room, by 11:00 AM. Not allowed to access again the rooms after the check-out time, but free luggage deposit and common areas available till the last train 11 PM!

Guest behavior: The comfort, safety and security of our guests is of paramount importance to us. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to have proper hygiene habits, respect other guests, staff and property and our hostel policy.

No smoking: It is allowed to smoking in the outdoor areas and balconies only. Smoking is not permitted anywhere else. Any guest found smoking inside the building will be asked to leave the premises immediately and will not be offered a refund.

No drugs: Drug use is illegal. Any guest found using drugs within the building will be asked to leave the premises immediately and will not be offered a refund.

Alcohol consumption: Alcohol consumption is only allowed for guests over the age of 18. Alcohol is available in the bar and can be only consumed in the ground floor common areas, not in rooms or dorms. Alcohol consumption must be moderate and not compromise the comfort, safety or security of other guests, staff or local residents. Any guest found with alcohol excess within the building will be asked to leave the premises immediately and will not be offered a refund.

Pets: Do not invite or take our pets to get out the hostel property, do not take our pets inside rooms or inside common areas, do not provide food to our cats if not authorised by the desk crew. Never give any type of food to Lola, our super sweet black Lab.

Personal property: Secure lockers are located in each dorms. If you want to secure some important docs, valus or tecnology we offer free safety deposit at our desk. It is the guest’s responsibility to ensure that their personal belongings are secure at all times, we are a super safe place, let’s cooperate together in case you llose something just tell to our desk crew, we are not responsible for any loss.. but we will do our best to help!

Damage to Hostel’s Property: Guests will be expected to reimburse Wiki Hostel for any damage caused by inappropriate behavior during their stay.

Your information: Wiki Hostel shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you, and to inform you of our services and offers which we make available from time to time. We will never share your personal infos with any third partner.

Dorms Policy

Do not take drinks and food into dorms. Enter only the dorm assigned to you by our desk crew. If you “fall” in love and want some privacy … take a private room (no sex in dorms!)

Something or somebody disturbing your experience? Do not wait to inform the desk crew for immediate support!

Midnith – turn off the main light please: Best thing to do is carry a little torch, or even use the light of your phone to find your way to the mattress before passing out. Everybody wins. Reading lights are are also a good alternative.

Use your room: it is strictly forbidden to access other rooms than the room assigned by the hostel’s desk crew.

Use your bed: it is strictly forbidden to use bed and bedding other than the bed assigned by the hostel’s desk crew.

Use your locker: the best way not to loose your stuff is by keeping them safely in your locker, do not forget to return the key at desk.

Please don’t snore: If you snore please use nasal strips or anything reducing the impact of your snore for other guests, if your snore is particularly strong and nasal strips does not work, please choose a private room.

Respect your fellow roomates and the room keepers: Keep your clothes in order, never leave your stuff lying all over the floor, place everything into you locker or your backpack.

Don’t touch others stuff: If somebodies stuff is in your place, just ask them to move it or ask support to our desk crew

No wet clothes inside the rooms: You can ask reception to wash and dry your clothes.

Shower time: Water, shampoo and soap! Best tip for all of us: Have a shower once a day. It’s included in the hostel service.

Pack your shoes and dirty clothes: pack everything having a kind of “odor” into a bag, you can also leave your shoes outdoor on balconies.

Leaving early? Pack tonight: “Oi dude, have you seen that yellow shirt I had on yesterday?” If you’d packed the night before you’d probably have found the yellow shirt, and I’d have got to sleep in this morning.

Yes, we love having you here! Take good care of our dorm!